From "something's wrong" to fixed — in five steps.
No mystery, no waiting by the phone. Here's exactly what happens when you book TrueNorth.
1. Tell us what's happening
Book online in under a minute or call dispatch. Describe the symptom — the instant estimate tool will even give you a ballpark and urgency read before we arrive.
2. We schedule around you
Pick a window that works. Emergencies jump the line 24/7. The day of, your tech texts when they're on the way — with their name, so you know who's at the door.
3. Diagnose and price, up front
Your tech finds the real problem, explains it in plain English, and shows you the flat-rate price before starting. Repair vs. replace decisions come with honest math, not pressure.
4. Fixed right, left clean
Booties on, drop cloths down, old parts shown on request. The work area leaves cleaner than we found it — Marcus insists.
5. Backed after we leave
Every repair carries our workmanship guarantee, and your service history lives in your account for the next tech, the next season, or the day you sell the house.